Frequently Asked Questions

PRODUCTS

How big are your party boxes?

Our gable shaped party boxes are approximately 15cm long, 10cm wide and 14cm tall to the top of the handle.

How big are your party bags?

Our organza party bags are approximately 15cm wide at the base and 20cm high.

ORDERING

A product I want is out of stock, what should I do?

Please contact us and tell us the item you need and we'll let you know when it will be available.

I placed an order but haven’t heard anything?

When you successfully place an order, you will receive an auto-generated confirmation email with your order details and order number.  If you have not received this email, please check your Junk folder in your email.  If you have not received an order confirmation email in your Inbox or Junk folder, this means your order was most likely not completed correctly. In this instance, please contact us and we will check our records for your order and advise you of the status.

Do you sell your party fillers separately or party bags and boxes empty?

Sorry, we only sell pre-filled party bags.

Can I purchase more than one type of party bag?

Yes, you can purchase as many different types of party bags as you require.

Do I need to purchase a minimum number of party bags?

No, there is no minimum purchase quantity.  You can buy as many or as few party bags as you require.

PAYMENT

What payment methods do you accept?

You can  pay for your order by bank transfer (preferred), credit card, debit card or PayPal account. When you have finished adding items to the shopping cart, choose "Checkout" to pay by bank transfer, or choose "Checkout with PayPal" to pay using your debit or credit card (without signing up to PayPal) or PayPal account.

Do you discount your party bag prices for large orders?

No we don't discount our party bags for large orders.  However, as we offer a very affordable, flat-rate delivery cost of only $9.95, large orders receive a substantial discount on the actual delivery costs incurred by Fancy Pants Party Bags.

DELIVERY

How much is does delivery cost?

Delivery to any physical home or business address is only $9.95. Delivery to PO Boxes is by prior arrangement and includes a surcharge. All orders are sent by courier.

Can I pick up my order?

All orders are delivered by courier.  We do not offer a pick up service.

How long will it take for my order to arrive?

Your order will arrive within 5-10 business days from when you place your order.  In some cases a little sooner or a little later, depending on how many other orders are being filled at that time.  This time includes the time to fill your order and the delivery time. Please note that every effort is made to ensure your order arrives before your nominated 'party date'. If we are unable to deliver your party bags prior to your nominated party date, you will be contacted as soon as possible after placing your order and a refund arranged.  

Can you deliver to my work address?

Yes.  A work address or any address where someone is available to receive the parcel is ideal.

Do you deliver to PO Boxes?

We only deliver to PO Boxes by special request and an extra delivery charge will apply.

What happens if I’m not home when my order arrives?

The courier driver will leave the parcel by your front door if no one is home.  If this isn't convenient, when you place your order please nominate a delivery address that is most likely to be attended, such as a business address. For some regional areas, the delivery driver may leave a card with the location of the nearby Australia Post retail outlet that your order can be collected from.

Still have a question?  Then contact us, we’re always happy to help!